Terms of service

Last updated: June 4, 2026

These Terms of Service ("Terms") govern your access to and use of the Herlton website and the purchase of products from www.herlton.com. By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree to these Terms, you must not use our website or services

General information

This website is operated by Herlton. Throughout the site, the terms "we", "us", and "our" refer to Herlton. These Terms apply to all users of the website including visitors, customers and contributors of content.

Business Details

Business Name: Tylria Enterprise Ltd T/A Herlton
Business Address: 71-75, Shelton Street, London, WC2H 9JQ
Company Reg. No. 17164164
Email: info@herlton.com
Phone number: 07575 396370
Opening hours: Monday to Friday, 09:00 - 17:00 (GMT)
Response time: 24-48 hours

Eligibility and Use of the Website

By using this website, you confirm that you are at least the age of majority in your country of residence or that you have permission from a parent or legal guardian.

You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws or regulations. Any breach of these Terms may result in the suspension or termination of your access to or services.

Prices and Payment

All prices displayed on our website are shown in the currency selected or automatically converted based on your location.

Taxes, duties, ad shipping fees may vary depending on your country or region and will be clearly displayed at the checkout before you complete your purchase.

VAT is not currently charged on orders as Tylria Enterprise Ltd is not VAT registered in the United Kingdom.

We reserve the right to change prices, discounts, promotions, or product availability at any time without prior notice.

You agree to provide accurate, complete, and up-to-date payment and billing information. Payment is charged when your order is confirmed or dispatched, depending on your payment method.

We reserve the right to refuse or cancel any order where fraud, unauthorised transactions, or pricing errors are suspected.

Orders and Delivery

Orders are processed within 1-2 business days unless otherwise stated.

Customers may request order cancellations before dispatch. Once dispatched, orders are subject to our Returns & Refund Policy.

Estimated delivery times and shipping conditions are outlined in our Shipping Policy.

You are responsible for providing accurate delivery information. We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address details provided by you.

Right of Withdrawal and Returns

You have the right to withdraw from your purchase within 14 calendar days from the date you receive the goods.

To exercise this right, you must contact us at info@herlton.com.

Returned items must be unused, in original packaging, and in resellable condition.

Return shipping costs are the responsibility of the customer unless otherwise stated in our Returns & Refunds Policy.

Returns are issued within 14 days of receiving and inspecting returned items, using the original payment unless store credit is requested.

Certain products may be excluded from returns. Full details are available in our Returns & Refunds Policy.

Warranty and Complaints

If a product is defective, damaged or not as described, you must contact us at info@herlton.com with a description of the issue and supporting photos or videos where applicable.

Depending on the circumstances, we may offer a repair, replacement, or refund in accordance with your statutory consumer rights.

This warranty does not cover damage caused by misuse, accidents, improper handling, normal wear and tear, or failure to follow care instructions.

Accuracy of Information

We make reasonable efforts to ensure that all information on our website is accurate and up to date. However, we do not guarantee that descriptions, images, pricing or other content are error-free, complete, or current.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

Third-Party Tools and Links

Our website may include links to third-party websites or tools that are not operated or controlled by us. We are not responsible for the content, accuracy, or practises of third-party services.

Your use of third-party websites or tools is at your own risk.

User Obligations

You agree to:

Provide accurate and complete personal, billing, and delivery information
Use payment methods that you are authorised to use
Refrain from fraudulent activity, abuse, or misuse of the website
Not interfere with the security, functionality, or operation of the website

Limitation of Liability

Nothing in these Terms limits or excludes your statutory consumer rights.

To the fullest extent permitted by the law, Herlton shall not be liable for indirect, incidental, or consequential damages, except where such liability cannot be excluded under applicable law.

Our liability is limited to damages caused by intent or gross negligence, unless otherwise required by law.

Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, war, pandemics, government action, supply chain disruptions, or failures of telecommunications or utilities.

Termination

These Terms remain in effect unless terminated by either you or us.

We may suspend or terminate your access to the website or services immediately if you breach these Terms or engage in unlawful or harmful conduct.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United Kingdom, unless otherwise required by mandatory customer protection laws in your country of residence.

We encourage you to contact us first at info@herlton.com to resolve any disputes or concerns amicably.

Nothing in these Terms affects your statutory rights under applicable consumer protection legislation.

Severability

If any provisions of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Herlton regarding your use of the website and services.

Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update or modify these Terms by posting changes to our website.

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